Refund policy
Right of Withdrawal
(1) Consumers generally have a statutory right of withdrawal when entering into a distance selling contract. HORIZN29 provides the following information in accordance with the statutory model instructions. Exceptions to the right of withdrawal are set out in paragraph (2). A model withdrawal form is provided in paragraph (3).
Instructions on Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.
To exercise your right of withdrawal, you must inform us (Andreas Oster Weinkellerei KG, Weingartenstraße 1, 56812 Cochem, Germany, telephone: +49 2671 6005-0, fax: +49 2671 6005-60, email: info@horizn29.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email).
You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
(2) Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
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Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
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Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery.
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Contracts for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days, and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader.
(3) Model Withdrawal Form
HORIZN29 provides the following model withdrawal form in accordance with the applicable statutory requirements.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Andreas Oster Weinkellerei KG
Weingartenstraße 1
56812 Cochem
Germany
Fax: +49 2671 6005-60
Email: info@horizn29.com
I/We () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*):
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.