Shipping policy

 

Shipping Policy

Thank you for your interest in HORIZN29 GmbH Wein! Please note our shipping policy for orders:

1. Shipping Times:

   • Orders are typically processed and shipped within 1-3 business days of receiving your order, unless otherwise specified.
   • The estimated delivery time is usually 3-5 business days from the shipping date, depending on the delivery address.

2. Shipping Costs:

   • Shipping costs are calculated based on the weight of your order and the delivery address.
   • We may offer free shipping options for orders above a certain order value. Please check our website for current offers.

3. Delivery Areas:

   • We ship within Germany. For international orders, please contact our customer service.

4. Order Tracking:

   • After your order has been shipped, you will receive a shipping confirmation email with a tracking link to track the status of your delivery.

5. Delivery Terms:

   • Please ensure that someone is present at the specified delivery address to accept the package. Otherwise, a notification for collection may be left at a nearby location.
   • We are not responsible for delivery delays due to events beyond our control, such as inclement weather or transportation issues.

If you have any further questions about the shipping policy, please contact our customer service at info@horizn29.com. 

Best regards, The HORIZN29 Team